Got a Suggestion or Complaint?

At YMCA Cheshire, we want to provide the best possible service. To do this, we need to know how you feel about our services and we therefore welcome your comments.

Please complete the form below to submit a suggestion or complaint. Alternatively, please pick up a paper form from Reception or from your Housing Coach. A friend, relative or member of staff can help you complete it if you wish. You will have a response within a week.

If you’re not happy with the response to your complaint, you can write to the Chief Executive Officer; again, you’ll have a response within a week.

If you’re still not satisfied following the response from the CEO, you can write to the Chair of the Board, who will again respond within one week with information about an Appeals Sub-Committee, who will meet with you to discuss the issue.

If the Appeals Sub-Committee is unable to help, you can contact the Housing Ombudsman Service at 81 Aldwych, London WC2B 4HN, or on 0207 421 3800. Alternatively, you can seek advice from the Citizen’s Advice Bureau on 08444 111 444, or a law centre or solicitor. Law centres or solicitors may charge for this service.

Whatever your complaint is, it will be reported to the Board so they can consider what improvements we could make and whether we need to change any of our policies or procedures.

Out complaints process is in line with the Housing Ombudsman’s Complaint Handling Code. To find out more about the scheme, visit this website: Housing Ombudsman Complaints Scheme.

You can read our Complaints Handling Report for 2023-2024 below: